dg186 Privacy Policy

1 Definitions and Scope of This Policy

This Privacy Policy ("Policy") is issued by dg186 ("we", "platform" or "dg186") and applies to all users who register, access or use the services on the dg186.net website ("Platform"). This Policy explains how we handle your personal information in connection with your use of the online casino, sports betting, online slots, virtual sports and online poker services we offer.

"Personal Information" refers to any data that can identify you directly or indirectly, including full name, identity card number (MyKad), date of birth, email address, mobile phone number, financial information and transaction records. This Policy does not apply to information collected in aggregate or that has been fully anonymised to the point where a specific individual can no longer be identified.

2 Information We Collect

dg186 collects your personal information through the following methods:

a) Account Registration

During registration, you are required to provide certain information needed for identity verification and legal compliance. This information includes:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to confirm that you are 21 years of age or older
• An active email address
• A mobile phone number registered in Malaysia
• A username and password of your own choosing

b) Financial and Transaction Information

To process deposits and withdrawals, we record details of the payment method you use — whether Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency (USDT, BTC, ETH) — as well as records of all financial transactions that take place in your account. We do not store your full credit or debit card details directly in our system.

c) Platform Usage Data

We also automatically collect technical data while you use our platform, including IP address, device type, operating system, web browser type, pages visited, visit times and game activity. This data is used solely to improve the user experience and platform security.

d) Customer Support Information

When you contact our customer support team via live chat or email, we retain records of that communication for service quality and dispute resolution purposes.

3 Purposes for Using Personal Information

dg186 uses your personal information for legitimate and limited purposes only, which are:

• Processing account registration and verifying your identity in accordance with international licensing requirements
• Conducting age checks to ensure compliance with the minimum age requirement of 21 years
• Processing deposits and withdrawals securely and accurately
• Providing efficient 24/7 customer support in Malay and English
• Sending account-related communications regarding transactions, bonuses and relevant promotions
• Preventing fraud, money laundering and other unlawful activities
• Complying with legal obligations and regulatory body requirements under our international licensing
• Analysing usage patterns to improve the player experience and platform performance
• Supporting responsible gambling programmes, including identifying players who may need assistance

We will not use your personal information for any purpose outside the list above without obtaining your consent first.

4 Disclosure of Information to Third Parties

dg186 does not sell, distribute or disclose your personal information to third parties for independent marketing purposes. However, in certain circumstances, we may share your information with the following parties:

a) Approved Service Providers

We use trusted third-party providers to support platform operations, such as payment processors and technical infrastructure service providers. All such providers are bound by confidentiality agreements and are only permitted to use your data in accordance with dg186's instructions.

b) Legal Requirements

We may disclose personal information when required by law, court order or directive from a legitimate regulatory body, including for the purposes of preventing financial crime and complying with our international licensing obligations.

c) Business Transfers

In the event of any merger, acquisition or transfer of dg186's assets, your personal information may be transferred to the acquiring entity, subject to notice being given to you and equivalent data protection terms.

5 Data Security and Storage

dg186 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure. These measures include encrypting data in transit using SSL/TLS protocols, role-based access controls within our organisation, and continuous monitoring for suspicious activity.

Your personal information is stored on secure servers. The data retention period is determined based on operational requirements and legal obligations under our international licence. When data is no longer needed and there is no legal obligation requiring its retention, we will securely delete or anonymise it.

Although we take reasonable precautions, no security system can guarantee absolute protection. We encourage you to also take responsibility for protecting your account by using a strong password and not sharing your login details with anyone.

6 Cookies and Tracking Technologies

The dg186 platform uses cookies and similar tracking technologies to improve your experience when using our website. Cookies are small text files stored on your device when you visit our platform.

We use cookies for the following purposes:

• Essential Cookies: Required for basic platform operations, such as maintaining your login session.
• Performance Cookies: Help us understand how users interact with the platform for improvement purposes.
• Functional Cookies: Store your preferences such as interface language and display settings.

You can manage or disable cookies through your web browser settings. However, please note that disabling essential cookies may affect certain functions within our platform.

7 Identity Verification and Regulatory Compliance

As a platform operating under an international licence, dg186 is required to carry out Know Your Customer (KYC) procedures for every user who registers. This procedure requires identity verification using a copy of a valid identity card (MyKad) or passport, to confirm that each player is genuinely aged 21 and above and to prevent illegal activities such as money laundering.

The identity verification documents you submit are stored securely and used only for regulatory compliance purposes. We do not use these documents for any marketing purposes or any other purpose outside the scope of regulatory requirements.

Failure to provide the required documentation for KYC purposes may result in the suspension or closure of your account, as well as the withholding of any pending withdrawals until identity verification is successfully completed.

8 Amendments to This Privacy Policy

dg186 reserves the right to update or amend this Privacy Policy at any time, subject to changes in law, regulatory requirements, or changes in our business practices. Any material amendments will be communicated to you via a notice on the platform or by email at least 14 days before the amendment takes effect.

Continued use of the dg186 platform after the effective date of such amendments will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to ensure you are always aware of the latest information regarding how we manage your data.